If you did not receive your airtime or data within 15 minutes, please check the following:

• Did you fill in the “Beneficiary Reference” field correctly on your internet banking (“NUMBER to recharge & SUFFIX to indicate product choice”)?
  Please make sure you entered your cell number and the appropriate suffix (with no spaces) at the correct place when you created Vtime as a beneficiary on your internet banking (e.g. 0821234567SDAT for Standard Data, 0821234567ADAT for Advanced Data and 0821234567AIR for Airtime).  This is important, because our bank statement will reflect the “Beneficiary Reference”.  The “Beneficiary Reference” field must contain ONLY the number that you want us to recharge and the appropriate suffix.  If you have typed in anything else (e.g. “1 GB data bundle” or “Williams0825663478” or “0821234567DAT”) our system will not be able to recharge you automatically.  Transactions with incorrect or incomplete Beneficiary Reference fields will lead to disappointment and delays.
• Did you type in your cell number correctly?
  Double check to see whether you have typed your cell number in correctly.  Leaving out a digit or switching numbers around will cause disappointment.
• Did you type in a Vodacom Prepaid/Top Up cell number?
  Vtime can only recharge Vodacom Prepaid/Top Up clients.  If you are a Vodacom contract client or if Vodacom is not your cellular service provider, we cannot recharge you.
• Have you recharged with the same amount less than 48 hours ago?
  You can recharge with Vtime in quick succession IF you use different amounts (e.g. R110, R120, R111…).  But when you recharge more than once with the SAME amount within 48 hours, our system will reject your second transaction. Your recharge will be delayed, because we will have to do it manually.
• Is your recharge amount the same or more than the minimum transaction amount required?
  Your recharge amount needs to be R55 or more and if you are a FNB client, it needs to be R110 or more.  Smaller amounts will not be picked up automatically by our system and your recharge will be delayed, because we will have to do it manually.
• Is your recharge amount the same or less than the maximum transaction amount required?
  For airtime, your recharge amount needs to be R1000 or less.  Larger airtime amounts will not be picked up automatically by our system and your recharge will be delayed, because we will have to do it manually.  For example, if you recharge with R1500, we will have to recharge you manually with R1000 (plus our R100 bonus, of course!) and then again with R500.
  However, this rule does not apply to the following data direct bundles: Broadband Advanced MyGig 10 (R1845) and Broadband Advanced MyGig 20 (R3620).
• Did you do a transaction via cellphone banking?
  It will take a few minutes longer than usual for your transaction to reflect in our bank account if you transacted via cellphone banking.  Please be patient.
• Did you do a transaction from Investec or Capitec Bank to Vtime’s ABSA account?
  Interbank transactions can take up to 48 hours to reflect on our ABSA bank statement.  Therefore your recharge will unfortunately be delayed.

If you answered “yes” to any of the above troubleshooting questions, please fill in a Vtime Support query and inform us about it.

If you did your part correctly and you are still waiting for your recharge, we apologize for the inconvenience.  Please contact us via the Vtime Support page.

Your recharge is important to us.